SHIPPING INFORMATION

Please make sure that the shipping address is correct as we are unable to redirect orders once they are on their way to you.

Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.

Most orders will ship out within 2 working days after ordering if the item is in stock. If you have purchased the item that is needed to be produced, it may take up to 2 weeks to be dispatched. We do not ship Saturdays, Sundays, or holidays. Your order will be shipped via Standard Shipping unless you select an alternative. Please note this can take longer during our sale periods when it may take up to 4 working days for shipments to be dispatched.

All shipping services used by ( BETWEEN ) provide a tracking number and insurance for the cost of your package.

In the event that multiple orders are placed with the same shipping destination and on the same account, orders will be combined and shipping fees will be adjusted, unless otherwise requested.

If the item is not received and sent back to us by the postal service company you will be charged the actual shipping fee. The price of the item will be credited once we receive the item. We will contact you to inform you when we receive the package.

SHIPPING COSTS – LITHUANIA AND INTERNATIONAL COUNTRIES

We are happy to offer Free Standard Shipping on orders over 200 EUR. For orders under 200 EUR see shipping costs below.

Lithuania

Standard Shipping (orders under 200 EUR) – 3 EUR.

Standard Shipping (orders over 200 EUR) – FREE.

International Countries

Standard Shipping (orders under 200 EUR) – 15 EUR*.

Standard Shipping (orders over 200 EUR) – FREE*.

– If Standard Shipping is selected. your order may ship via a variety of carriers. Your Shipping Confirmation email will tell you which carrier is handling your package and will provide you with a tracking link.

– Orders are generally received within 2-7 business days in Lithuania, and within 7-16 business days worldwide from the ship date. Delivery will be made by your local postal service.

– Shipping Status . You will receive an e-mail informing you that the order has shipped. Information about any backordered or cancelled items will be included in a separate email.

* Any additional duties and taxes assessed by customs are the responsibility of the customer. Duty Fees and taxes will not be refunded on returns

* Free Shipping Info. Orders over 200 EUR will not be charged the Standard Shipping fee. Free Shipping applies only to merchandise. Taxes, Duties, Gift Cards and oversized shipping charges do not count toward the Free Shipping total. Free shipping offer valid in EU countries Standard Shipping fees.

RETURN POLICY

Changed your mind? We’ll gladly accept unworn, unwashed, or defective merchandise accompanied by original tags purchased on www.between.lt for return.

The products you return must be in new and unworn condition with all the original packaging and garment tags still attached. We do not accept any item with any indication that it has been used. In such cases, the item will be returned to you.

For returns received within 30 days of delivery, we’ll credit your original form of payment. Returns received after the 30 day period will not be accepted and will be returned to you.

Please note: If you paid with a gift card, a new gift card in the amount of the credit will be issued and mailed to you.

Gift cards cannot be returned or exchanged.

Please send items back to us at the address below using any track able shipping method. Once we receive your package, we will promptly process your return. Please be sure that your package is insured and prepaid.

( BETWEEN ) RETURN

Švitrigailos 11k-106,
Vilnius, LT03228
Lithuania

If you need assistance returning your order, please contact us at info@between.lt

REFUNDING

Please allow 2-3 weeks for your return to be received and processed. We’ll send you an email to confirm once the return has been completed.

Your refund will be credited back in EUR at the current exchange rate.

EXCHANGES

We apologize but we are unable to process exchanges so far. If you have received a defective or incorrect item, please contact customer service – info@between.lt.

SHIPPING GIFT CARDS

Gift cards will be mailed via Lithuanian Post Services.

Please note that gift cards are shipped separately from other items.